Spaces in the TEMP or TMP environment variables (Windows only)

Problem:

A space in the path of the TMP or TEMP environment variables in Windows causes the installer to abort after extracting from the archive.

Solution:

Change the TEMP or TMP environment variable so it does not include spaces.

Incomplete download

Problem:

InstallAnywhere displays a message to choose another install location. No matter what location you choose, the install doesn't succeed.

Solution:

Ensure that you downloaded the complete installation file; if not, download the file again.

Problem:

When you try to download the ColdFusion installation file on an Apple Macintosh, the download stops before it is complete, but the browser indicates that the download is complete.

Solution:

If you are using Safari:

1. Start the download.
2. Open the download window (Option-Command-L).
3. When the download looks like it has stalled, click the Stop (X) button.
4. Click the Resume button.

   Safari continues the download from where it stalled.

5. Repeat Steps 3 and 4 as necessary

Web Server connectors not installed

Problem:

If you install ColdFusion on Apache 2.0.50, the configuration file is not updated automatically.

Solution:

You must install the Web Server connectors manually, as described in Configuring web servers.

Server error

Problem:

When trying to access any CFM page either from the server itself, or remotely, the following error appears:

Server Error
The server encountered an internal error and was unable to complete your request.
JRun Connector Protocol Error.

Solution:

Run the Web Server Configuration Tool to unconfigure and reconfigure your web server connectors, as described in Configuring web servers.

Cannot start ColdFusion Server

Problem:

After installing Windows SP2 firewall, you cannot start ColdFusion services.

Solution:

After installing Windows XP Service Pack 2, the Windows Firewall is enabled by default. This prevents ColdFusion from functioning correctly. For more information, see the Tech Note at http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_19518.

Cannot access Flash content locally

Problem:

You cannot access any Flash content locally after installing ColdFusion on IIS.

Solution:

Look at the installation log to see if it contains the following error:

ANT Script Error:
Status: ERROR
Additional Notes: ERROR - Error adding connector to webserver: Internet Information Server (IIS)
CommandLine:
ErrorString: file:C:/Temp/0971.tmp/savedURL.1:31: 
java.io.FileNotFoundException: C:\coldfusion8\ConnectorInstall0.txt.bat 
(Access is denied)

If so, shut down IIS, and then run the Web Server Configuration Tool by selecting Start > Programs > Adobe > ColdFusion 8 > Web Server Configuration Tool.

Errors displaying Flash forms

Problem:

When you try to browse a ColdFusion page that contains a Flash form, the following errors appear:

2 Errors found.
Error /CFIDE/gettingstarted/community/webroot/index.cfm:-1
macromedia.css.LocatorParser
Error /CFIDE/gettingstarted/community/webroot/inde.mxml:381
The class 'mx.rpc.RemoteClassRelayResponder' could not be loaded.

Solution:

If you are using an external web server, such as Apache or IIS, run the Web Server Configuration Tool by selecting Start > Programs > Adobe > ColdFusion 8 > Web Server Configuration Tool; also, try using the built-in server, using port 8500. For more information, see Configuring web servers.

Browsing a ColdFusion page displays a download window

Problem:

In earlier versions of ColdFusion, you used IIS to map the file extension .cfm to ICSF.dll. In ColdFusion, you have not mapped the .cfm file extension to any .dll file. As a result, ColdFusion pages do not execute running under Windows 2000 and IIS 5.0, but display a download window instead.

Solution:

Run the Web Server Configuration Tool by selecting Start > Programs > Adobe > ColdFusion 8 > Web Server Configuration Tool. For more information, see Configuring web servers.

ColdFusion Administrator displays as an encrypted page

Problem:

After you install ColdFusion, you install Windows XP SP2. When you start ColdFusion Administrator, the Administrator displays as an encrypted page.

Solution:

The Windows XP SP2 update may have undone the IIS mapping for ColdFusion. Run the batch scripts to uninstall, and then reinstall the IIS connectors. For more information, see Configuring web servers.

ColdFusion doesn't start

Problem:

ColdFusion doesn't start when you have McAfee Privacy Service installed on system.

Solution:

You must remove McAfee Privacy Service.